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Bought a home in 2012.

We began working with Dan and Charmaine Nessel in the summer of 2009. They were referred to us by a Redfin agent because we wanted to have a more full service agent. At that point we were living in Boston and looking to buy a place in Santa Monica. Dan and Charmaine did a great job of providing us with information from afar and scheduling many many viewings in the few short days we had in Santa Monica. We did not find a place that summer and moved into a rental but continued to work with Charmaine and Dan. Dan kept us apprised of new listings and would let us know whenever he saw something that he thought we would like. Because our very busy work schedule, Dan would set up private viewings for us that worked for our schedule. These viewings were usually in the morning before we went to work. Finally, after almost three years of looking we found an amazing property that we knew we wanted. Dan checked out the broker’s open for us and let us know immediately that this was a place we should check out. He set up a private viewing for us the very next morning and helped us be one of the first to get in our offer. This property was priced to sell and we are pretty certain that if we had been working with a less full service agent there would have been no chance that our offer would have been accepted. After our offer was accepted Dan and Charmaine worked very hard to guide us through the home buying process. There were many issues with the HOA and new construction happening next door. Dan did an amazing job calming our nerves by going the extra mile to make sure we felt comfortable with the purchase. When we were concerned about how tall the building was going to be next door, he got us copies of the architectural plans. When we worried about our loan closing in time, he called our loan officer. When we needed to have a contractor come give us a bid, Dan made sure the contractor could get access to the unit. Dan definitely went the extra mile for us on countless occasions. Dan was also very responsive, quickly returned our calls and emails. Dan and Charmaine also have a great warm personality, which was not only nice for us–it turned out to be incredibly helpful in the buying process as well. On several occasions, Dan and Charmaine used their charm to help us get concessions and access to information. We feel very lucky to have had Dan and Charmaine guide us through the process of purchasing our first home and would highly recommend working with Charmaine and Dan. Less